Adapters.io Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Adapters website at adapters.io and the Adapters data integration service (together, the "Service"), provided by Adapters ("we", "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent.

1. The Service

Adapters is a data integration platform: it connects your applications, APIs, and databases, maps and transforms fields between them, and syncs records on a schedule or in response to events. Records processed by the Service pass through transiently and are not retained after a sync completes. We may improve or modify features of the Service, provided we do not materially reduce its core functionality during a paid term.

2. Accounts

You must provide a valid email address and keep your account credentials confidential. You are responsible for activity under your account, including activity by teammates you invite. You must be at least 18 years old and authorized to bind the organization on whose behalf you use the Service. Notify us promptly at [email protected] if you suspect unauthorized use of your account.

3. Acceptable use

You agree not to: (a) use the Service to store or transmit unlawful, infringing, or malicious content; (b) probe, scan, or test the vulnerability of the Service other than through our coordinated disclosure process; (c) resell or provide the Service to third parties as a service bureau without our written agreement; (d) use the Service to build a competing product; (e) exceed or circumvent plan limits, rate limits, or security controls; or (f) connect systems or data you do not have the right to access. We may suspend accounts that violate this section, with notice where practical.

4. Subscriptions and billing

The Service is sold as a monthly subscription in US dollars at the tiers published on our pricing page. Fees are billed in advance each month and are non-refundable except where required by law or expressly stated in these Terms. Each tier includes stated limits (live adapters and synced records per month); if you exceed them we will ask you to upgrade rather than interrupt a running sync without warning. Prices exclude taxes; you are responsible for applicable sales tax, VAT, or similar charges, excluding taxes on our income. We may change prices with at least 30 days' notice, effective at your next billing cycle. Enterprise agreements, including invoicing and purchase orders, are governed by their signed order form where it differs from these Terms.

5. Your data

You own your data. All records, schemas, credentials, and configurations you submit to the Service ("Customer Data") remain yours. You grant us a limited license to process Customer Data solely to provide, secure, and support the Service. We do not sell Customer Data and do not use it to train models or for advertising. Our handling of personal data is described in the Privacy Policy, and our security practices on the security page. You are responsible for having the rights and consents needed to sync the data you connect.

6. Our intellectual property

The Service, including its software, connectors, design, and documentation, is owned by us and our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you choose to send us may be used to improve the Service without obligation to you.

7. Warranty disclaimer

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. Uptime commitments, where applicable, are set out in the Enterprise service level agreement and are your exclusive remedy for availability issues.

8. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Each party's total aggregate liability arising out of or relating to the Service is capped at the fees you paid to us in the 12 months preceding the event giving rise to the claim. These limits do not apply to your payment obligations, either party's indemnification obligations, or liability that cannot be limited by law.

9. Indemnification

You will defend and indemnify us against third-party claims arising from Customer Data or your use of the Service in violation of these Terms. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property rights, provided you notify us promptly and let us control the defense.

10. Termination

You may cancel your subscription at any time from your workspace; the Service remains available until the end of the paid month, and no further charges occur. We may suspend or terminate your access for material breach of these Terms if the breach is not cured within 14 days of notice, or immediately for serious violations of Section 3. Upon termination we delete your configurations and credentials within 30 days; because synced records are not retained, there is no record archive to return. Sections 5 through 12 survive termination.

11. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. The exclusive venue for disputes is the state and federal courts located in Delaware, and each party consents to their jurisdiction. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

12. Changes to these Terms

We may update these Terms from time to time. For material changes we will update the date at the top of this page and notify account holders by email at least 30 days before the change takes effect. If you continue using the Service after the effective date, the updated Terms apply. If you do not agree, you may cancel before the change takes effect.

13. Contact

Questions about these Terms: [email protected], or use the contact page and we will route it to the right person.